Frequently Asked Questions
Everything you need to know about our premium grills and smokers.
What is the typical lead time for custom grill orders?
Since our grills are handcrafted to order, lead times typically range from 8 to 12 weeks. This ensures every unit meets our rigorous quality standards before shipping.
How do you handle shipping for heavy-duty smokers?
We ship our products via LTL freight. Each unit is securely crated or palletized and delivered with a lift-gate service to ensure it arrives safely at your residence or business.
Do Lone Star Grillz products come with a warranty?
Yes, we offer a lifetime warranty on the structural integrity of our main chambers and a 1-year warranty on parts like thermometers and gaskets.
Can I customize the features on my offset smoker?
Absolutely. We offer a wide range of customizations including pull-out meat racks, tuning plates, brass ball valves, and custom nameplates to make your grill unique.
What type of steel is used in your construction?
We use heavy-gauge American-made steel, typically ranging from 1/4 inch to 1/2 inch thickness, to provide superior heat retention and lifelong durability.
Do you offer financing options for larger purchases?
Yes, we partner with specialized financing providers to offer flexible monthly payment plans, allowing you to invest in a professional-grade smoker over time.